Returns & Exchanges

We hope you love your SEMRĀ piece as much as we loved making it. If it isn't quite right, we're here to help. Eligible pieces purchased within the United States may be returned within 14 days of delivery with a Return Merchandise Authorization (RMA).

Returned pieces must be in their original condition and pass inspection before a refund is approved. Carefully trying on a piece does not make it ineligible for return, provided there are no signs of wear, damage, alteration, or use.

The following items are not eligible for return:

Custom or bespoke pieces
Engraved or personalized pieces
Pieces specially altered or modified at the customer's request
Items showing signs of wear, alteration, damage, or use
Items returned without the original SEMRĀ security tag attached and intact
Items returned without their original diamond or gemstone certificate, when one was provided
Items returned without an approved RMA number
Sale or clearance items identified as final sale at the time of purchase
International orders
Items returned outside the approved return period

How to Return an Item

1. Request an RMA number.
Use the form below or call (845) 747-5510 within 14 days of delivery.

Request an RMA Number

Please ship your return only after you've received your RMA number.

2. Receive return authorization.
Once your return is approved, we will provide your RMA number and return instructions. Your return must be shipped within 5 business days of receiving your RMA number.

3. Pack your jewelry securely.
Include the item with its original SEMRĀ security tag attached and intact, any diamond or gemstone certificates originally provided, the original packaging, and a copy of your receipt or order confirmation. Place the original jewelry packaging inside a separate, secure shipping box.

4. Label your package discreetly.
Write your RMA number clearly on the outside of the shipping box. Do not place "SEMRĀ," "jewelry," "diamonds," or any other wording on the exterior that could indicate valuable contents.

5. Insure and ship your return.
Returns must be fully insured for their purchase value and sent using a trackable shipping service with signature confirmation. Return shipping and insurance costs are the customer's responsibility. SEMRĀ cannot accept responsibility for return packages that are lost, stolen, damaged, or otherwise not received by us.

Return Address
SEMRĀ Returns
52 Bakertown Rd, Suite 437
Monroe, NY 10950

Refunds

Once your return is received, it will be inspected to confirm that it meets our return requirements.

Approved refunds will be initiated to the original payment method within 5 business days of inspection. Depending on your bank or credit card provider, additional processing time may be required before the refund appears in your account.

Original shipping charges, international shipping charges, duties, taxes, customs fees, insurance costs, and other third-party charges are non-refundable unless otherwise required by law.

Exchanges & Ring Resizing

Eligible SEMRĀ Collection pieces may be exchanged within the same 14-day return period using the RMA process above.

Ring resizing is available for many SEMRĀ designs. Each ring includes one complimentary resize within 30 days of delivery, where the design allows; shipping is at your expense. Resizing by more than one size may require additional charges. Additional or later resizing is quoted individually based on the design, stone setting, and construction.

Once a piece has been resized or otherwise modified at the customer's request, it is considered an altered piece and is no longer eligible for return.

Not sure of your size? See our Ring Size Guide or request a free ring sizer before you order.