Shipping & Delivery

Order Confirmation

When you place an order, your card is authorized but not charged. A member of our team will call you within one business day to personally confirm your order details; payment is taken once we confirm. Production and shipping timelines begin after your order is confirmed.

Shipping Within the U.S.

Complimentary shipping is included with all U.S. orders. Every package is fully insured and requires a signature upon delivery. Tracking information will be provided as soon as your order ships.

• Production: Approximately 2–3 weeks for made-to-order pieces. In-stock pieces ship sooner — contact us to check availability.
• Delivery: Approximately 3–5 business days after shipping
• Express: Available at checkout for $45 — delivery in 1–2 business days once your piece ships
• Custom & bespoke pieces: Timeline confirmed during the design process

Please note:

• We do not ship to P.O. boxes or freight forwarders.
• For your protection, orders shipping to an address different from the billing address may require additional verification.
• High-value orders may require additional identity, payment, or shipping verification before shipment.
• Delivery dates are estimates. SEMRĀ is not responsible for delays caused by carriers, weather, or circumstances outside our control, but we will assist whenever possible in resolving shipping issues.

International Orders

We currently ship to the United States and Canada. For delivery to other countries, please contact us. International orders to additional destinations may be arranged individually.

Canada

• Orders to Canada are shipped fully insured. Shipping fees will be confirmed at checkout or before shipment.
• Delivery generally takes 7–14 business days after shipping.
• The recipient is responsible for any applicable duties, taxes, customs charges, brokerage fees, or other import-related costs.

All International Orders

Orders delivered outside the United States are considered international orders. All international orders are final sale and are not eligible for return or refund, except where otherwise required by applicable law.

SEMRĀ reserves the right to decline an international order or request additional verification before accepting or shipping an order.

Returns & Exchanges

For information about returns, exchanges and refunds, please see our Return Policy.

View Return Policy →