Warranty
We stand behind every piece we create.
Reviewed by Yehuda Gluck, Co-Founder & Gemologist Updated
Our Promise
Every SEMRĀ piece is made to be worn — every day, for years, and ideally for generations. Before it leaves our hands, each piece is checked for strength, setting security, and finish.
Every piece is covered for life against manufacturing defects in craftsmanship and materials. Normal wear, accidental damage, and alterations by other jewelers are not covered. We also offer one complimentary cleaning and inspection each year.
Lifetime Warranty
Every SEMRĀ piece is covered against manufacturing defects for as long as you own it. If the craftsmanship isn't right, we'll make it right.
Quality Materials
Solid gold and precious metals, set with natural or lab-grown diamonds and fine gemstones chosen for quality and lasting beauty.
Expert Craftsmanship
Crafted in New York's Diamond District and inspected before delivery, guided by decades of experience in design, gemology, and fine jewelry making.
What's Covered
Our lifetime warranty covers defects in materials and workmanship, including:
- Structural failures in settings, prongs, or clasps due to manufacturing defects
- Stones that become loose due to faulty setting (not impact damage)
- Defects in metal integrity or finishing
If a defect is confirmed, we will repair your piece or, at our discretion, replace it with a comparable item.
What's Not Covered
The following fall outside warranty coverage:
- Damage from impact, accidents, or misuse
- Damage from chemicals, chlorine, or harsh cleaning agents
- Normal wear, including scratches, dents, prong wear, and fading of rhodium plating
- Stones lost or chipped due to impact, or after a loose stone was not brought in for repair
- Repairs or alterations by anyone other than SEMRĀ, which void the warranty
- Loss or theft
Many of these can still be repaired — we'll send you a quote for approval before any work begins. We recommend insuring your jewelry.
Complimentary Services
Once a year, we'll clean and inspect your SEMRĀ piece at no charge — at our Monroe showroom by appointment, or by mail at your shipping expense. Regular inspections help catch small issues before they become larger ones.
Repair Services
Whether covered by warranty or not, we service all SEMRĀ pieces. Available services include:
- Professional cleaning and polishing
- Prong retipping and tightening
- Ring resizing — one complimentary resize within 30 days of delivery, where the design allows (shipping at your expense). Resizing by more than one size may require additional charges. A resized ring is no longer eligible for return. See our Ring Size Guide.
- Rhodium replating for white gold
- Chain repair and clasp replacement
- Stone replacement
Warranty repairs are complimentary. All other services are quoted individually.
How to Request Service
To request warranty service or a repair estimate:
- Email info@semrart.com or call (845) 747-5510 with your order number, a description of the issue, and photos if possible.
- We'll respond within 1–2 business days. Please don't ship your piece until you've received our instructions.
- You're also welcome to bring your piece to our Monroe showroom by appointment.
- For approved warranty repairs, we provide a prepaid, fully insured shipping label and return your piece at no cost.
- For all other repairs and services, shipping both ways is your responsibility. Ship fully insured, with tracking and signature confirmation, and label the box discreetly — no "SEMRĀ" or "jewelry" on the outside.
- If our inspection finds the issue is not a manufacturing defect, we'll send you a repair quote before any work begins.
Service address: 52 Bakertown Rd, Suite 437, Monroe, NY 10950
Bespoke Pieces
Custom and bespoke commissions carry the same lifetime warranty against manufacturing defects. Stones provided by clients are set with great care, but they are not covered for pre-existing damage or for breakage that may occur during setting.
Warranty Terms
This warranty applies to the original purchaser of jewelry bought directly from SEMRĀ and is not transferable. Proof of purchase may be required. SEMRĀ determines warranty coverage after inspecting the piece.
